Shipping policy
We aim to get your Nordenheim Art Caps and Art Plates to you quickly, safely, and reliably. Below you'll find all the key information about how we handle shipping.
Shipping times
We process orders within 1–3 business days (excluding weekends and holidays). Once your order has shipped, you’ll receive a confirmation email — tracking may be included depending on the shipping method used.
- Sweden: Estimated delivery within 1–3 business days after dispatch
- EU: Estimated delivery within 3–7 business days
- International: Estimated delivery within 7–14 business days
Shipping costs
Sweden: 39 kr on orders under 495 kr, and free from 495 kr. Every Art Cap and every Art Cap bundle is above 495 kr, so it always ships free within Sweden.
EU: 299 kr, and free from 995 kr.
International: 299 kr, and free from 1 245 kr.
Those are our own rates, and they depend on where the order is going and what it comes to. Alongside them, checkout may also offer carrier-calculated options from our shipping partner, priced by weight and service. Every available rate, and the final cost, is shown before you complete your purchase.
Where we ship
We currently ship to most countries worldwide. If you’re unsure whether we ship to your location, feel free to reach out to us through our contact form.
Customs & duties
International orders may be subject to import duties and taxes, which are the responsibility of the customer. Nordenheim is not responsible for delays caused by customs processing.
Tracking
Some orders include tracking information, which will be emailed to you upon dispatch. Please note that not all shipping options include tracking — if you need tracked delivery, contact us before ordering to confirm availability.
Lost or delayed packages
If your package seems lost or delayed beyond the estimated timeframe, contact us through our contact form and we’ll do our best to help track it down.
Order issues or changes
If you need to update your shipping address or notice an error, please contact us as soon as possible after placing your order. We can’t guarantee changes once the order is in process, but we’ll do our best to help.
Contact us
Questions about shipping? Reach out any time through our contact form.